Technologies
Fullon Advisors is an independent, vendor-neutral expert organization that ensures we always act in the best interests of our clients. We help companies select and leverage the technologies that best fit their business needs. We specialize in industry-leading solutions and work closely with various technology providers as partners, ensuring that we always have the latest knowledge, the best tools, and an extensive network to support our clients.
Salesforce - CRM #1
Salesforce is the world’s leading Customer Relationship Management (CRM) platform, offering comprehensive tools for sales, customer service, and marketing. Fullon Advisors leverages the Salesforce platform especially in the following areas:
Agentforce Sales (previously Sales Cloud): A sales management tool enabling efficient handling of leads, accounts, and opportunities.
Agentforce Service (previously Service Cloud: A platform for enhancing customer service in a multichannel environment, including advanced case management and customer interaction tools.
Salesforce Voice (previously Service Cloud Voice): A seamless integration of telephony and customer service, utilizing AI and real-time analytics to improve the customer experience.
Experience Cloud: A tool for building customer communities and self-service portals, enabling efficient self-service and information sharing.
AgentForce: Salesforce’s AI-driven platform for creating autonomous digital agents to automate business processes, improve efficiency, and enhance the customer experience.
Fullon Advisors provides Salesforce consulting, development services, and continuous support to help organizations maximize the platform’s value. Fullon Advisors is an official Salesforce partner.
Amazon Web Services (AWS)
AWS is the world’s leading cloud platform, offering over 200 services across different areas of business, including contact center solutions, bots, and artificial intelligence.
Fullon Advisors leverages the following AWS technologies in particular:
Amazon Connect: A cloud-based contact center solution that provides a flexible and scalable platform for managing customer service.
Amazon Lex: A tool for building intelligent chatbots and speech recognition solutions to support customer interactions.
Amazon Bedrock: A generative AI service enabling the development of innovative AI-driven business applications.
Fullon Advisors is an official AWS partner and the only Nordic Amazon Connect Service Delivery Partner.
Zendesk
Zendesk is a leading platform for customer service and support solutions, helping companies deliver an excellent customer experience. Its easy-to-use and scalable tools are suitable for both small and large organizations.
Zendesk Support: A multichannel ticketing system that centralizes all customer requests into one place and streamlines case management.
Zendesk Guide: An intelligent knowledge base that enables effective self-service and faster access to information.
Zendesk Contact Center: A modern, AI-powered contact center solution built directly into Zendesk, combining voice, digital channels and self-service into one unified workspace. It offers advanced routing, real-time transcripts, analytics and seamless integration with ticketing — creating a consistent omnichannel experience without external add-ons.
Zendesk integrates smoothly with other systems, including AWS’s Amazon Connect, enabling flexible voice and contact center architectures based on customer needs.
Fullon Advisors provides consulting and integration services for Zendesk solutions, particularly for the voice channel, Zendesk Contact Center with Amazon Connect.